Who we are

Niagara Sawmill Inc.
Address: 256 East West Line Niagara-on-the-Lake, ON L0S 1J0
Contact Email: info@niagarasawmill.com
Phone: 905-220-1067

What Information We Collect

We may collect the following types of personal information when you visit or interact with our website:

• Contact information: name, email address, phone number, shipping/billing address, if you provide them (for inquiry forms, place orders, etc.).

• Account / User info: if you create an account or use repeat purchase features.

• Transaction data: details of products or services you purchase, order history, payment information (if applicable).

• Communications: correspondence, messages, feedback, requests to customer service.

• Technical / Usage Data: IP address, browser type, operating system, device data, pages viewed, how long you stay, entry/exit pages, referral source.

• Cookies / Tracking Technologies: to improve site functionality, remember preferences, analytics, possibly marketing/retargeting (if applicable).

 

How We Use Your Information

We use your personal information for purposes including, but not limited to:

• Fulfilling orders, delivering products and services, processing payments.

• Responding to your inquiries, customer support.

• Providing, maintaining, and improving the website (e.g. site security, optimizing user experience).

• Sending you updates, promotional materials, newsletters (only if you consent or opt-in).

• Complying with legal obligations.

• Preventing fraud or misuse.

Sharing Your Information

We will not sell your personal data. We may share your information:

• With third-party service providers who perform functions on our behalf (payment processors, hosting, shipping, analytics).

• When legally required (law enforcement or regulatory).

• In connection with business transfers (e.g. if Niagara Sawmill is involved in a merger or acquisition).

• With partners for marketing/advertising, but only with your consent where required by law.

Cookies and Tracking

• We use cookies and similar technologies to understand how the site is used, improve usability, and for analytics.

• You can choose to disable cookies via your browser settings, but note this may affect the functioning of parts of the site.

• If we use third-party tracking (e.g. Google Analytics, Facebook/Instagram pixels, etc.), we specify in the cookies banner or disclosure which third clubs are involved.

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Data Retention

We retain your personal information only for as long as necessary:

• For order or transaction records, to meet legal and tax obligations.

• For customer service or warranty/return purposes.

• If you opt-in to marketing, until you withdraw your consent.

• After which your data will be deleted or anonymized.

Security

• We implement technical and organizational measures to protect your personal information (secure servers, encryption where needed, access controls).

• While we make reasonable efforts, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

What rights you have over your data

Your Rights

Depending on your jurisdiction, you may have rights including:

• The right to access the personal data we hold about you.

• The right to correct inaccurate or incomplete data.

• The right to erase your data (“right to be forgotten”) where applicable.

• The right to restrict or object to processing of your data.

• The right to data portability (in some cases).

• The right to withdraw consent for marketing communications.

To exercise any of these rights, please contact us at the contact information above.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 (or higher age if required by local law). If you believe we have collected such data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. We encourage you to check back periodically. Your continued use of the site after changes means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our practices, or wish to exercise your rights, please contact:

info@niagarasawmill.com
Phone: 905-220-1067